Service & support
Reliable systems require reliable support
JKE Solutions develops control and monitoring systems for aerosol fire suppression installations.
Our systems supervise detection circuits, alarm devices and aerosol generator activation, ensuring reliable operation of aerosol fire suppression installations in maritime and specialised technical environments.
JKE Solutions supports manufacturers, system integrators and service partners with technical expertise, documentation and diagnostics related to FS10 and FS12 control systems.
Technical support is provided to manufacturers, system integrators and authorised service partners working with JKE control systems worldwide.
Our role is to support our partners – not to compete with them.
Documentation & Technical Guidance
JKE Solutions provides technical documentation supporting installation, operation and service of FS10 and FS12 control systems.
This includes installation manuals, service manuals, technical documentation and guidance for system integration.
Troubleshooting & Diagnostics
JKE Solutions provides technical assistance in case of system faults, service activities or modifications of existing installations.
Typical support cases include diagnostics of control system faults, wiring issues, configuration questions and interpretation of system alarms and fault indications.
Many common questions related to installation, configuration and troubleshooting of JKE control systems can be answered through our FAQ.
If the question requires further assistance, you are always welcome to contact JKE Solutions directly.
Global Support Network
Installation, commissioning and service of aerosol fire suppression systems are typically carried out by authorised system integrators and service partners.
JKE Solutions supports these partners with technical expertise, documentation, diagnostics and product support related to FS10 and FS12 control systems.
Through our international network of manufacturers, distributors and service partners, local assistance can often be coordinated when support is required.
Whether the requirement is troubleshooting, service activities, system modifications or technical clarification, our goal is to ensure reliable support throughout the lifetime of the installation.
Quality equals safety.